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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Qui Lam

January 21, 2026

5  out of  5
rating by Qui Lam
"I’ve had an excellent experience with my State Farm insurance company. Their customer service is outstanding very friendly, professional, and always willing to take the time to explain everything clearly. Any time I have questions or need help, they respond quickly and make the process easy and stress-free. On top of that, their rates are very affordable for the coverage provided. I highly recommend State Farm to anyone looking for reliable insurance with great customer service."
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Mark F

January 16, 2026

5  out of  5
rating by Mark F
"Met with Nick to review my auto coverage. State Farm was able to give us a higher level of coverage while saving us $900 per year. Everyone in the office was polite and welcoming. For the couple of minutes I waited in the lobby the ladies behind the reception desk engaged me in conversation and offered water or soft drinks. Can't say enough good about Nick's efforts and the $900 a year savings!"
We responded:
"Mark, thank you so much for your fantastic review! We're thrilled to hear that Nick and the team were able to provide friendly assistance and help you save. "
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Lisa Garrels

December 26, 2025

5  out of  5
rating by Lisa Garrels
"Kelsey’s team helped me put a life policy in place for final expenses so my children will have a little less worry when the time comes. I appreciated their thoughtful conversation and recommendations."
We responded:
"Thank you for sharing! We’re so glad our team could provide thoughtful guidance and help give you peace of mind for your family’s future. "
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Margie Adams

December 22, 2025

5  out of  5
rating by Margie Adams
"I have been with State Farm for many years. I just purchased a new car over the weekend. Sara Robb was exceptionally helpful, friendly, professional & patient in assisting me with switching my insurance from one car to the new one."
We responded:
"Thank you for your kind words! We’re thrilled to hear Sara was so helpful and made the process smooth for you. Enjoy your new car and drive safe! "
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Andrew Massey

December 22, 2025

5  out of  5
rating by Andrew Massey
"Pretty good nick was friendly and easy to talk to."
We responded:
"Thanks! We’re glad Nick was friendly and easy to talk to. Let us know if there’s a service you’re looking for — we’re happy to help!"
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Dottie Breland

December 10, 2025

5  out of  5
rating by Dottie Breland
"Hailey did a super job taking care of my request. She was courteous , patient, & attentive."
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
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Ken Jay

December 4, 2025

5  out of  5
rating by Ken Jay
"Fannie was great to work with. She listened to our needs and quickly took care of the details in a friendly manner."
We responded:
"Thank you for sharing your great experience! We are committed to maintaining this level of excellence and are thrilled to know we've earned your five-star approval. "
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Joshua

December 3, 2025

5  out of  5
rating by Joshua
"We received an online quote for auto insurance and then reached out to by Nick. Nick was very informative and gave a lot of info and answered any questions and help get us multiple discounts to lower our rate! Highly recommend working with Nick Burke!"
We responded:
"We’re so glad we could help you find the right coverage, Joshua! We believe in making insurance personal, and we’re happy to hear that reflected in your experience."
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Steve Knight

November 20, 2025

5  out of  5
rating by Steve Knight
"I've had a great experience working with Fannie Eisenman on Kelsey Shay's State Farm team. She is very responsive and made everything easy for getting the services I need. Highly recommend!"
We responded:
"Thank you for your kind words! We strive to treat every customer like family, and we’re so happy to know you had a positive experience with us! "
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O Williams

November 11, 2025

5  out of  5
rating by O Williams
"Great customer service! Very kind and personable."
We responded:
"Your kind words are truly appreciated! We’re committed to providing top-notch service, and your review reinforces why we do what we do!"
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King Rich

November 9, 2025

5  out of  5
rating by King Rich
"Ms Fannie, she is amazing! She answered every question I had. It was a pleasure talking to her. She gave me a quote that I never thought I'd see. The follow up calls making sure I was happy with everything just made the experience that much better. I'm happy to be insured by such a reputable insurance company. Thanks Ms Fannie and Everyone at Kelsey Shay - State Farm Insurance."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Ms. Fannie provided such a great experience and answered all your questions along the way. We appreciate your trust in our office, and we’re so glad to have you with Kelsey Shay State Farm!"
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Bill T

November 6, 2025

5  out of  5
rating by Bill T
"Michael and the whole team at Kelsey Shay State Farm have been amazing to work with. Fast, easy and always working to save us money! I have used USAA, GEICO and many others, and the Kelsey Shay team puts them to shame! I recommend them to everyone I know."
We responded:
"Thank you so much for the amazing feedback! We’re glad to hear Michael and our team have made things fast, easy, and affordable for you. We truly appreciate your trust and your recommendation!"
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Daveda Smith

November 5, 2025

5  out of  5
rating by Daveda Smith
"Nick has been incredibly informative during my conversations with him concerning bundling several policies. I saved so much money switching my auto insurance from GEICO to State Farm. Not to mention he’s one of the most friendly people I’ve ever talked to. Be sure to ask for him."
We responded:
"We’re so glad your experience was a positive one. Thank you for the 5-star rating!"
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Josh Steiger

October 31, 2025

5  out of  5
rating by Josh Steiger
"I recently switched to State Farm for auto insurance from another insurer. Not only was my monthly rate significantly less, but I was also extremely pleased with how I was treated by the the staff at Kelsey Shay State Farm. They were polite, professional and very helpful. Highly recommended."
We responded:
"We’re so happy to hear this! Thank you for the 5-star review."
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Morgen Hall

October 31, 2025

5  out of  5
rating by Morgen Hall
"Michael was a pleasure to speak with. Very respectful and well mannered"
We responded:
"Thanks so much for taking the time to leave 5 stars — we appreciate you!"
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holli rodgers

October 31, 2025

5  out of  5
rating by holli rodgers
"Nick was awesome at helping with my insurance needs!"
We responded:
"Thank you for the amazing review! We’re always here if you need anything."
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fred hamlin

October 30, 2025

5  out of  5
rating by fred hamlin
"we were recently shopping around for home insurance and contacted micheal at state farm. we told him our needs and desires in coverage and he quickly quoted us below what we were currently paying with better coverage. he also helped my wife obtain an affordable life insurance policy. any time we are searching to cover an insurance need, we reach out to mike. he is very knowledgable and curtious who quickly addresses or needs. thanks again mike!!"
We responded:
"Thank you so much for taking the time to share this! We’re thrilled to hear that Michael was able to find better coverage and support your family’s needs — both with homeowners insurance and life insurance. He works hard to make the process easy and clear, and we truly appreciate your trust in him and in our office. Thank you again!"
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Alicia January

October 30, 2025

5  out of  5
rating by Alicia January
"Michael was an absolute delight to work with! Very knowledgeable and easy to work with!"
We responded:
"Thank you so much for sharing this! We’re so glad to hear that Michael made the process easy and enjoyable. We appreciate your feedback and we’re always here if you need anything moving forward!"
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Mason Hall

October 30, 2025

5  out of  5
rating by Mason Hall
"Michael hall had excellent communication. He helped me with anything I needed help with whether it was simple or not. I definitely recommend him."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Michael provided such clear communication and support throughout the process. We truly appreciate your recommendation — and we’re always here if you need anything in the future!"
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Michelle Land

October 27, 2025

5  out of  5
rating by Michelle Land
"I am in awe of the amazing customer service I was given. 5 stars easily! Keep up the great work!"
We responded:
"Thank you Michelle! It’s what we strive for! "
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Rosetta Flowers

October 15, 2025

5  out of  5
rating by Rosetta Flowers
"Excellence from Ms Fannie, she answered every question. Im honored to have encountered her as an agent. She executed the task in 5min. Im happy to be insured by such a reputable insurance company. Thanks Ms Fannie"
We responded:
"We are so glad Fannie was able to answer all your questions! "
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pope dd

October 12, 2025

5  out of  5
rating by pope dd
"I had the lovely pleasure of talking to Marissa who number one was patient very nice and sweet and also very understanding with me"
We responded:
"Thank you for the positive review!! We are grateful to have Marissa on the team!! "
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James Watson

October 9, 2025

5  out of  5
rating by James Watson
"Outstanding Service at reasonable rates."
We responded:
"Thank you for the positive review James!! Outstanding is what we are going for! "
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Nicole F

October 6, 2025

1  out of  5
rating by Nicole F
"Has unlicensed personnel attempting to sell life insurance with less than zero knowledge. I would rate 0, but 1 is the lowest. Shop around"
We responded:
"Hi Nicole! I would love to hear more about your experience with my office in more detail. We operate at the highest of standards and integrity and this would fall outside of the expectations of my office and staff. I look forward to hearing from you. - Kelsey Shay "
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Hannah Hodges

September 10, 2025

5  out of  5
rating by Hannah Hodges
"Michael was wonderful! Very informative & kind. I look forward to continuing to work with them!"
We responded:
"We look forward to being here when you need us Hannah!! We appreciate you! "