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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carrie Jones

April 9, 2025

5  out of  5
rating by Carrie Jones
"I had a great experience with Michael with Michael, the local Kelsey Shay State Farm office. He was very professional, knowledgeable, and took the time to explain all my options in detail. I really appreciated how approachable and thorough he was and made the whole process smooth and stress-free. Highly recommend if you're looking for someone local who truly cares and knows their stuff!"
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Kathleen Meyer

April 9, 2025

5  out of  5
rating by Kathleen Meyer
"Great customer service, as always. State Farm is the best!"
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Abbey Orchard

March 27, 2025

5  out of  5
rating by Abbey Orchard
"Had a great experience with Kelsey Shay State Farm! They helped me get much better rates for even more coverage on my home and auto policies."
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Alexa Nyman

March 27, 2025

5  out of  5
rating by Alexa Nyman
"Amazing and easy !"
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Derick Le

March 27, 2025

4  out of  5
rating by Derick Le
"Kelsey’s office was recommended to me by a friend. Marissa was handling our case. She very fast at communicating back. We ran into a little hiccup and I have to involve State Farm corporate office to resolve a matter transferring from our old SF office to this one. I just wish they can by pass some of these chain procedure and make it easier for customers to do business with which office they want instead of jumping through hoops."
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Pam Dawson

March 27, 2025

5  out of  5
rating by Pam Dawson
"Kassie reviews with us yearly to make sure we have everything covered. Really appreciate this service."
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John Bridges

March 26, 2025

5  out of  5
rating by John Bridges
"Very professional and kind people at this office. Used to have Progressive auto insurance and State Farm saved us lots of money."
We responded:
"We are glad we were able to save you some money while having a positive experience!! "
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Kimberly Corley

March 24, 2025

5  out of  5
rating by Kimberly Corley
"Michael provides excellent customer service."
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Tracey Jones

March 23, 2025

5  out of  5
rating by Tracey Jones
"These folks are great!"
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Dalton Miles

March 11, 2025

5  out of  5
rating by Dalton Miles
"Switched to State Farm and they have been the best customer service out of other insurance companies but wanna give a shout out to Michael from my area he’s really nice and very helpful and really cares about his job helping others get the best deals"
We responded:
"Dalton, thank you for your fantastic review! I'm so glad to hear that you’ve had such a positive experience with our customer service. Michael is indeed a valuable member of our team, and it’s wonderful to know he’s been so helpful and attentive in getting you the best deals. We appreciate your shout-out to him and your trust in our agency. If you ever need anything else, don’t hesitate to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
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Earl Davis

March 11, 2025

5  out of  5
rating by Earl Davis
"Micheal was great and easy to work with. Went over my policy and every benefit that is available to me. I believe I will be with State Farm for years to come."
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Peggy Lowe

March 4, 2025

5  out of  5
rating by Peggy Lowe
"Marisa was very knowledgeable, prompt and patient when helping me transition my auto insurance to Florida. She also helped arrange insurance for my new home. I will be happy to continue working with her on my insurance needs."
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Adam Hanneman

February 28, 2025

5  out of  5
rating by Adam Hanneman
"Kelsey and her team are amazing. Michael called to let me know he could reduce our rates unprompted. It is clear that this agency really takes care of their clients and offers the best service possible."
We responded:
"Thank you for the 5 star review Adam! We do our best to take care of our awesome customers like you and help review policies annually to make sure we are providing the right coverage and the right discounts! "
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Louis Santelli

February 25, 2025

5  out of  5
rating by Louis Santelli
"Kelley was very pleasant and knowledgeable. I own my own commercial insurance agency for 35 years and know when someone knows their business!"
We responded:
"We are so glad to hear you had a positive review for our office. We make sure insurance education and training is a top priority so we can help education our customers! Thanks Louis! "
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Cory Brown

February 21, 2025

5  out of  5
rating by Cory Brown
"When I purchased my new to me car got the best rate around. Kelsey called to check up on me as a client to make sure everything was well. Then setup a follow a year later. Well a year later and they reviewed my rates and policies found me some better coverage that lowered my rate even further! What a great agent and I tell my friends about them too."
We responded:
"Thank you Cory! We appreciate your trust and the opportunity to continuously review your policy for coverage and discounts! "
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Darrell Morey

February 18, 2025

5  out of  5
rating by Darrell Morey
"Fannie was extremely helpful in getting me set up with home and auto insurance. Her explanations of Coverages and cost were very good and super fast. And had emails sent to me as we discussed coverage options. I would recommend Fannie to anyone needing State Farm insurance."
We responded:
"Thank you Darrell! Fannie does an excellent job of being thorough reviewing coverages while being respectful of your time! We appreciate the chance to be your local insurance agency! "
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Gloria Szubelak

February 11, 2025

5  out of  5
rating by Gloria Szubelak
"Lindsay was so helpful, funny and made a not so great situation enjoyable! I appreciate a place where they make you feel welcomed and they even have snacks! Way to go State Farm Shay's office 10/10 recommend"
We responded:
"We are glad Lindsay was able to turn your experience around! You are welcome to stop by for snacks any time! "
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Samantha Jean

February 7, 2025

5  out of  5
rating by Samantha Jean
"Fannie was awesome and super helpful, she helped me get a policy that had more coverage for less than my old policy with progressive!"
We responded:
"Thanks for the review Samantha! Fannie does a great job of making sure our customers are getting the best value for their dollar! "
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Donna Smith

February 5, 2025

5  out of  5
rating by Donna Smith
"Fannie was excellent to work. She ran a few different scenarios to ensure we were getting the best coverage for the best price!"
We responded:
"Thank you for the positive review Donna! Taking care of our customers is our number one priority! "
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Rhonie Bonds

February 2, 2025

5  out of  5
rating by Rhonie Bonds
"It was very pleasant and we saved some money. Thanks very much."
We responded:
"Rhonie, thank you for the opportunity to save you some money! "
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Brenna Mallozzi

January 31, 2025

5  out of  5
rating by Brenna Mallozzi
"I've never had a bad experience with anyone I've spoken to at this office. Super friendly, helpful, eager to answer any questions. Not to mention, I'm saving a lot of money after I switched to State Farm."
We responded:
"We love to hear this Brenna!! Our team truly takes pride in our customer satisfaction. We appreciate you trusting us with your insurance needs! "
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greg boatman

January 31, 2025

5  out of  5
rating by greg boatman
"Very helpful. Took the time to discuss my policies and the discounts that I have. Michael was very knowledgeable. Would highly recommend."
We responded:
"Thank you for taking the time to meet with us Greg! We appreciate your business! "
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Karleigh B

January 30, 2025

5  out of  5
rating by Karleigh B
"Michael Hall is great to work with and provided incredible support when there was issues with my previous policy. Very communicative and helpful!"
We responded:
"Thank you for the positive review Kaleigh and I am so glad to hear Michael was helpful and prompt with resolving your policy issues!"
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SANTIAGO BONILLA

January 30, 2025

5  out of  5
rating by SANTIAGO BONILLA
"I spoke with Rebekah on10/25/23, and I'm extremely satisfied with how professinal,courteous and knowledgeable she was with me. She was able to resolve the issue with my claim. She was very professional and patient with me during our entire conversation. I'm very pleased and glad to be represented by Kelsey Shay- State Farm for my auto insurance services."
We responded:
"Santiago, we’re glad to hear how Rebekah was able to help you with your claim! She is a key part of our team, and we value your feedback on how well she was able to assist you. Thank you for choosing us as your coverage provider! Reach out to us if you ever need anything."
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Terri

January 28, 2025

5  out of  5
rating by Terri
"Michael was GREAT and addressed all questions."
We responded:
"We love a good 5 star review! Thank you Terri for trusting us with your insurance needs! "