State Farm® Insurance Agent Kelsey Shay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sharon Hill
October 18, 2024
5
out of
5
rating by Sharon Hill
"Michael was friendly, professional, efficient & above & beyond helpful. He stayed on top of the situation & took care of the problem for me. I appreciate his work ethics. In today's world, that is difficult to find."
We responded:
"Sharon, thanks a bunch for the 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, feel free to reach out! Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
James Bechan
October 7, 2024
5
out of
5
rating by James Bechan
"Incredibly knowledgeable and nice. It was very helpful and a pleasure today. It's very comforting knowing we have such a good insurance agent and staff. Ms. Fannie is awesome!"
We responded:
"James, thank you for your kind words! I'm glad you found our team knowledgeable and helpful. Fannie truly is an asset to our office, and I'll make sure she knows how much you appreciate her. We're here for any future needs or questions you might have! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Debra Bouley
October 4, 2024
5
out of
5
rating by Debra Bouley
"Fantastic service! Even at a time when they must be swamped with claims due to a hurricane, we felt like we were the only clients that mattered. Thanks, Taylor, for everything!"
We responded:
"Debra, thank you for the five-stars! We greatly appreciate your business."
Charles Hooker
September 18, 2024
5
out of
5
rating by Charles Hooker
"Great customer service."
We responded:
"Thank you, Charles! I'm glad you appreciated our customer service. We're here to help with any of your insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Sarah Looney
September 17, 2024
5
out of
5
rating by Sarah Looney
"Talked to Reiss to get my renters insurance setup and it was a breeze! Quick process, affordable quote and such a kind and professional interaction. Everything went so well we compared car insurance and I've since switched that over too! Better quotes, wonderful staff, and they are personable and CARE. Thank you!!!"
We responded:
"Hey Sarah! Thanks a bunch for the awesome review! I'm so glad Reiss could make the process quick and easy for you. We're happy you found the quote affordable and enjoyed the interaction. If you need anything else, feel free to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
stan fredrickson
September 16, 2024
5
out of
5
rating by stan fredrickson
"Great experience . Saved money . Very knowledgeable."
We responded:
"Stan, thank you for your wonderful review! I'm glad you had a great experience and were able to save money. It's satisfying to know you found our team knowledgeable. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Debbie Rogers
September 10, 2024
5
out of
5
rating by Debbie Rogers
"Reiss made it so easy to transfer and very pleasant to talk to. Thank you Reiss was great"
We responded:
"Thank you, Debbie, for your wonderful review! I'm glad Reiss made the transfer process easy and pleasant for you. We appreciate your feedback and are here for any future needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
David Propes
September 7, 2024
5
out of
5
rating by David Propes
"Having someone local with a 904 area code, that I can reach quickly, surely means alot. Polite, professional, knowledgeable & efficient. THANK YOU"
We responded:
"David, thank you for your kind words and the 5-star rating! I'm happy to know that having a local presence and a quick response time means a lot to you. We're grateful for your appreciation of our polite, professional, knowledgeable, and efficient service. If you ever need anything, we're here to help. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Meredith Shave
September 6, 2024
5
out of
5
rating by Meredith Shave
"I have had a great experience with State Farm. Friendly, knowledgeable, prompt and a lower premium, what more could you ask for?"
We responded:
"Meredith, thank you for your wonderful review! I'm glad you had a positive experience with our team. We strive to be friendly, knowledgeable, and prompt while offering competitive premiums. If you ever need further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
First Coast Foam Party
August 27, 2024
5
out of
5
rating by First Coast Foam Party
"We were at a large event with Ms Kelsey and I was able to have a nice chat with her. She was very professional and knowledgeable. We talked about some options for us to look into. Thank you Ms Kelsey"
We responded:
"Thank you for the wonderful review! I'm glad we had the opportunity to chat at the event. It's great to know you found our conversation professional and informative. If you have any further questions or need assistance with your insurance options, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Marty Rowland
August 26, 2024
5
out of
5
rating by Marty Rowland
"I walked in to price shop auto insurance. I felt like they genuinely cared! They now have both our cars nsured. Thank you!"
We responded:
"Hey Marty, Thanks for the awesome review! I'm glad you felt cared for during your visit. It's great to have both your cars insured with us. If you need anything else, we're here to help. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Adam Drake
August 23, 2024
5
out of
5
rating by Adam Drake
"They are a caring franchise that wants the best for you and your family. They present the options available without being pushy."
We responded:
"Adam, thank you for your positive feedback. I'm glad you felt cared for and appreciated our approach in presenting options without being pushy. We're here to support you and your family. If you need any further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Jay Ebert
August 20, 2024
5
out of
5
rating by Jay Ebert
"Taylor Christmas for President 2024! Truth be told. my wife and I walked into State Farm not happy with all the rate increases over the few past years. I was ready to drop my policy. Taylor was professional, pleasant, personable and very knowledgeable. She went through all our coverages with a fine tooth comb. She talked us through all are options in detail. Ultimately bringing us back into a reasonable budget while still maintaining great coverage based on are specific needs. Insurance is a fact of life and it’s not cheap. However, with a great relationship with an agent you can trust who takes the time to know you. It can make a huge difference. Thank you, Taylor ! Respectfully, Jay & Lee Ebert Yulee, FL"
We responded:
"Jay, Thank you for sharing your experience. I'm glad Taylor could assist you and your wife in finding a solution that fits your budget while maintaining the coverage you need. It's wonderful to know that her professionalism and knowledge made a positive impact. We appreciate your trust and look forward to continuing to serve your insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Brian Mazoyer
August 17, 2024
5
out of
5
rating by Brian Mazoyer
"Great to deal with! Very responsive. Thank you"
We responded:
"Thank you Brian!! It was a pleasure meeting you and welcome to Florida!!!"
Laura Coggin
August 14, 2024
5
out of
5
rating by Laura Coggin
"Reis was absolutely incredible! He was so kind, he helped me so much and got everything done very quickly and very professionally! I was so pleased that I referred several people to State Farm. It was wonderful to speak to human being. It was wonderful to not be treated like just another number by a robot on a cell phone."
We responded:
"Hey Laura, Thanks so much for the awesome review! I'm really glad Reis could help you out quickly and professionally. It's great to know you felt valued and not just another number. We appreciate your referrals and are always here for you! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
jeffrey sigtermans
August 12, 2024
5
out of
5
rating by jeffrey sigtermans
"Great 6 month review of my auto policies today with Hailey that saved me some $$$. Thanks !"
We responded:
"Hi Jeffrey, thank you for the fantastic feedback! I’m glad Hailey was able to assist you in finding savings during your 6-month auto policy review. If you need anything else, we’re here to help! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
J. Patricia Matson-Turner
August 9, 2024
5
out of
5
rating by J. Patricia Matson-Turner
"Reiss was so great to deal with! He explained things clearly, willingly answered all of our questions, and makes us feel like we made the absolute right decision in choosing the Kelsey Shay State Farm Agency! We are so happy to have a local agent who is responsive, knowledgeable and pleasant to work with!"
We responded:
"Thanks so much for your awesome review! I'm really glad Reiss could help you out and make everything clear. It's great to know you feel confident in choosing our agency. We're happy to have you with us and always here to help! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
mom and The kids
August 2, 2024
5
out of
5
rating by mom and The kids
"I wanna give a big shout out to Marissa, she is remote and can do everything over the phone and is well knowledge about life insurance and she is really caring and will help you in the best way she can. Thank you so Much again Marissa it was a pleasure talking with ya.. Kelsey Shay keep up with that great team you have you can tell when there is a great boss and that you are for sure. Hope yall have and amazing weekend Stay safe and God Bless."
We responded:
"Good morning, Mom and the Kids! Thank you so much for your warm message and shoutout to Haley. We love hearing that she has been prompt in assisting you. Our team always aims to provide the best service possible, and your kind feedback is truly appreciated. We hope you have an amazing Thursday as well, and yes, the weekend is almost here! Stay safe and take care. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Sarah Waldrop
August 1, 2024
5
out of
5
rating by Sarah Waldrop
"New to my community and couldn’t be happier with the way the “state to state” transfer of my insurance has gone. Reiss and Haley at Kelsey Shay State Farm have been patient, detailed, professional and knowledgable! After my move to Florida, I can happily say that I still feel my insurance needs reman in good hands! Thank you, Reiss, Haley and Kelsey Shay State Farm for giving me one less thing to worry about!"
We responded:
"Hi Sarah, Welcome to the community! I'm so happy to hear that Reiss and Haley made your state-to-state transfer smooth and stress-free. It's great knowing your insurance needs are well taken care of, especially after a big move. If you ever need anything else, we're here for you! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Judith R. Lear
July 31, 2024
5
out of
5
rating by Judith R. Lear
"Haley was very patient and thorough. She went through the options available to me to reduce my premiums, which, as we all know, have continued to rise like everything else today. In my case, the options available weren't privy to much of a decrease, so unfortunately, my premium increase stood as it was. Regardless, as a retired individual, I appreciate the time Haley spent with me to try to help me."
We responded:
"Judith, thanks so much for your kind words! I'm glad to hear that Haley was patient and thorough in helping you explore options to reduce your premiums. We understand how challenging it can be with rising costs, and we truly appreciate your understanding. If you have any other questions or need further assistance, feel free to reach out anytime! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Jinger Brinkley
July 31, 2024
5
out of
5
rating by Jinger Brinkley
"I have been working with Kelsey Shay State Farm for over 6 years. Kelsey routinely reviews my policies (Home, Auto, Business...) for the best rates and full coverage. Without Kelsey and her team I would be losing money and sleep. Her team keeps all of our accounts organized, up to date, AND advocates for our best interest where third parties are involved. They truly are like a good neighbor!"
We responded:
"Thank you, Jinger, for your wonderful review! I'm so glad to hear that you've been satisfied with our services over the past 6 years. It's great to know that our efforts in reviewing your home, auto, and business policies have been beneficial for you. Our team works hard to keep everything organized and up to date, and it's fantastic to hear that you feel we advocate for your best interests. We're always here for you, just like a good neighbor! If you ever need anything, don't hesitate to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Alison flournoy
July 31, 2024
5
out of
5
rating by Alison flournoy
"The Team at Kelsey Shay State Farm, particularly Haley, are extremely helpful and knowledgeable. With all the increases in recent years they always are looking for ways to help effectively lower premiums. Truly appreciate their professionalism."
We responded:
"Hi Alison! Thanks a bunch for your awesome review! We're so happy to hear that Haley and the team have been able to help you with lowering your premiums and providing professional service. Your appreciation means a lot to us. If you ever need anything else, feel free to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Kylin Szlosek
July 30, 2024
5
out of
5
rating by Kylin Szlosek
"Fannie and her team are so helpful. Fannie helped me go over my options, so I could find the right plan that was affordable. She is also quick to respond when ever I had a question or needed anything."
We responded:
"Hey Kylin, thanks a bunch for the awesome review! I'm so glad Fannie and the team could help you find the right plan and were quick to respond to your questions. We're always here for you if you need anything else! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Tamra Goetz
July 26, 2024
1
out of
5
rating by Tamra Goetz
"I moved from Texas and the office of Kelsey state farm in Florida has always screwed things up. My license got suspended cause they canceled my insurance and said I didn't pay. I showed them I paid it. It's crazy how they can mess things up. And there was other stuff. I would not use this office."
We responded:
"Hi Tamra. I understand your frustration. We have done our best to work through some of the issues that are beyond our control within the office and I will be sure to provide feedback to our Corporate partners. We wish you all the best! "
Steve Hinczynski
July 24, 2024
5
out of
5
rating by Steve Hinczynski
"The agent I spoke with, Fannie E, was very knowledgeable and was great to work with from checking my online quote to setting up the policy."
We responded:
"Hi Steve, thank you so much for your wonderful review! I'm happy to know that our agent was knowledgeable and great to work with, from checking your online quote to setting up your policy. We're always here to help with any future needs or questions! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"